RMI: Service Management


#47 Frontline Employees as Game Changers in Hospitals

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#32 How to Survive Economic Crises in Social Purpose Organizations

Franziska S. Kullak, Jonathan J. Baker & Herbert Woratschek

#27 Service Innovation in the Workplace - How Does It Emerge?

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#11 Service Quality-Value Framework 

Herbert Woratschek, Chris Horbel, Bastian Popp & Tim Ströbel

SMAB Relevant Management Insights are edited by Herbert Woratschek & Guido Schafmeister