#27 Service Innovation in the Workplace - How Does It Emerge?

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#26 Frontline Service Innovation – Looking at the Bright Side of Role Conflict

Bettina Kriegl, Herbert Woratschek & Andrea Raab

#20 Value in Service Management - Part II: Logic of Value Co-Creation

Herbert Woratschek

#19 Value in Service Management - Part I: Traditional Logic of Products

Herbert Woratschek

#11 Service Quality-Value Framework 

Herbert Woratschek, Chris Horbel, Bastian Popp & Tim Ströbel

SMAB Relevant Management Insights are edited by Herbert Woratschek & Guido Schafmeister