#47 Frontline Employees as Game Changers in Hospitals
Bettina Kriegl, Herbert Woratschek & Andrea Raab
Bettina Kriegl, Herbert Woratschek & Andrea Raab
Bettina Kriegl, Herbert Woratschek & Andrea Raab
#44 A Cross-National Comparison of Hospitals’ Use of Social Media as a Venue for Service Innovation
Bettina Kriegl, Andrea Raab & Herbert Woratschek
#27 Service Innovation in the Workplace - How Does It Emerge?
Bettina Kriegl, Herbert Woratschek & Andrea Raab
#26 Frontline Service Innovation – Looking at the Bright Side of Role Conflict
Bettina Kriegl, Herbert Woratschek & Andrea Raab
SMAB Relevant Management Insights are edited by Herbert Woratschek & Guido Schafmeister